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Your questions, answered
Got a question? We’ve gathered some of the most common queries to help you find answers quickly, from booking details and accessibility to food options and event services. If you still need help, our team is just a message away.
Accessibility varies by venue and by event space. Share your access requirements when enquiring and we will recommend suitable venues and provide access details.
Cancellation terms depend on the venue, event type and contracted package. Full terms will be confirmed in your proposal and booking contract.
Pets are not usually permitted in event or hospitality areas, except assistance dogs. Please confirm any requirements with the team before booking.
Please contact the venue directly with details of the lost item and your visit date, and the onsite team will advise if it has been handed in.
Opening hours vary by venue and event. Please check the individual venue page or contact us with your preferred venue and event date.
On-site parking varies by venue. Please check the relevant venue page or include parking requirements in your enquiry so we can advise.
AV facilities vary by venue and event space, from screens and microphones to full production support. Tell us what you need and we will confirm suitable options.
Wi-Fi is available at many venues, but provision and capacity vary. Please include your connectivity requirements in your enquiry.
Yes, absolutely, enquire now.
Use Send Enquiry or central inbox.
Provisional holds may be available depending on the venue and date. Please enquire with your preferred date and we will confirm availability and hold terms.
Please include your preferred venue or location, event date, guest numbers, event type, catering needs, room layout and any AV or accessibility requirements.
We recommend enquiring as early as possible, especially for peak dates. Short-notice enquiries are welcome and we will always advise what is available.
Many venues can support hybrid or virtual elements through onsite or partner AV teams. Share your technical requirements and we will recommend suitable options.
Yes. Our teams can support venue selection, catering, event details and introductions to trusted suppliers depending on the venue and brief.
Supplier policies vary by venue. Some venues have approved or preferred suppliers, while others can accommodate external suppliers subject to approval.
Yes, many venues have preferred supplier lists covering areas such as production, floristry, entertainment and photography. We can share options during planning.
Accommodation availability varies by venue and location. We can advise on nearby hotels or venues with accommodation where relevant.
Outdoor event options vary by venue, space, season and licensing. Please share your plans and we will advise on suitable venues and contingency options.
Staffing, security and cloakroom requirements vary by venue and event type. Your proposal will set out what is included and any additional costs.
Yes. Please tell us about dietary, religious or cultural requirements when enquiring so our chefs can advise on suitable menu options.
Yes. Sustainable menu options may be available, including seasonal ingredients and lower-impact choices. Availability varies by venue and event brief.
Branding and signage options vary by venue and must follow venue guidelines. Share your requirements and we will confirm what is possible.
Minimum guest numbers or minimum spends may apply depending on the venue, space, date and package. We will confirm these in your proposal.
Yes. Capacities vary by venue, room layout and event style. We can provide seated, standing and layout-specific capacities during your enquiry.
General enquiries
For anything else, you can reach out to our friendly team. We're here to help with anything from venue availability, event planning and partnership opportunities.
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